Booking Terms
Cancellation Policy
Cancel 48 hours or more before your pick-up and you get everything back. Cancel inside 48 hours and 20% of the fare is refunded. No hidden fees either way.
What you get back
48 hours or more before pick-up
100% of the fare paid
No cancellation fee.
Less than 48 hours before pick-up
20% of the fare paid
We retain 80%.
On a cancellation inside 48 hours we retain 80% of the fare. The vehicle and chauffeur are reserved exclusively for your journey and cannot be re-booked at that notice, which is why late cancellations carry the larger charge.
How to cancel
Email bookings@sophisticatedtravel.ie, or call or WhatsApp +353 87 788 4949 and follow up in writing.
Notice is counted from the moment your message reaches us, measured against the scheduled pick-up time in Irish local time. Please quote the travel date, the route and the name on the booking. We confirm every cancellation in writing — if you have not received that confirmation, assume the cancellation has not been recorded and contact us again.
Refunds
- Refunds go back to the card or account used for the original payment. We cannot refund to a different card, account or person.
- We process refunds within 10 working days of confirming your cancellation. How quickly the money appears then depends on your own bank or card issuer.
- Any bank or currency-conversion charge applied by your own provider is outside our control and is not part of the refunded amount.
Changing a booking instead of cancelling
A change is not a cancellation. Where we can accommodate a new time, date, address or passenger count, we make the change at no charge. Tell us as early as you can. If the fare for the new journey is higher, you pay the difference; if it is lower, we refund it.
If we cannot cover the new arrangement — the date is already booked, or the route is one we do not serve — you may cancel instead, and the terms above apply to the original pick-up time.
Flight delays, missed flights and no-shows
A delayed flight is not a cancellation. We track your inbound flight and adjust the pick-up to your actual landing time at no extra charge. Sixty minutes of waiting time after landing is included as standard.
A missed or cancelled flight is treated under the terms above, counted from the original scheduled pick-up time. Contact us as soon as you know — in most cases we can move the transfer to your new arrival rather than cancel it.
A no-show — no contact from you and nobody at the pick-up point once the included waiting time has passed — is treated as a cancellation inside 48 hours.
If we have to cancel
If we cannot operate your journey — vehicle failure, severe weather, road closure or any situation where we judge the journey unsafe — you receive a full refund of everything you have paid.
Where time allows, we first try to arrange a replacement vehicle through our network of partner operators so that your journey still goes ahead. You are free to decline that alternative and take the refund instead.
Need to cancel or change a booking?
Talk to us directly
Cancellation requests are answered 24 hours a day. The earlier you tell us, the more we can do — often a change beats a cancellation.